Shop Policy

Customer Care

At Bear and Bee, every item is handmade with care, and every customer is treated with the same attention. Our promise is simple: clear communication, fair resolutions, and quality craftsmanship from start to finish.

We treat every customer with kindness, honesty, and respect, and we always aim to resolve any issues quickly and fairly. Because everything is crafted by hand, processing times may vary slightly, but we’ll always keep you informed. You’ll receive an order confirmation as soon as your purchase is placed, and most items are made and dispatched within 3–7 working days. Custom orders may take longer, and we’ll give you a clear timeframe before you commit.

We ship using trusted UK carriers, offering standard, tracked, and express options at checkout. If your parcel is delayed or missing, contact us within 7 days so we can investigate. We use minimal, recyclable packaging wherever possible to keep things eco‑friendly.

If something isn’t right, we’ll sort it. Non‑custom items can be returned within 14 days of delivery. Custom or personalised items can only be returned if faulty. Refunds are issued within 5 working days of receiving the returned item. If something arrives damaged, send a photo within 48 hours so we can replace or refund it.

We aim to respond to all messages within 1–2 working days via email, website form, or social media. Our communication style is friendly, clear, and down‑to‑earth, and we’ll keep you updated at key stages of your order.

Your information is safe with us. We only use your details to process your order and communicate with you. We never sell or share your data, and all payments are handled through secure, trusted platforms.

Because everything is handmade, small variations in colour, texture, or pattern are part of the charm. Each piece is inspected before shipping to ensure it meets our quality standards.

Bear and Bee is committed to thoughtful, responsible making. We choose sustainable materials wherever possible, minimise waste in our crafting process, and support UK suppliers whenever we can.

Privacy & Safety

At Bear and Bee, your privacy, safety, and trust matter as much to us as the care we put into every handmade piece. This policy explains how we protect your information, keep your shopping experience safe, and ensure your data is handled responsibly.

We only collect the information needed to process your order, communicate with you, and provide a smooth shopping experience. This includes your name, contact details, delivery address, and order information. We never collect unnecessary data, and we never sell or share your information with third parties.

All payments are processed through secure, trusted platforms that use industry‑standard encryption. We never see or store your full payment details. Your personal information is stored securely and only accessed when necessary to fulfil your order or respond to your enquiry.

We use cookies to help the website function properly and to understand how visitors use our site. These are small, harmless files that improve your browsing experience. You can adjust your cookie settings at any time through your browser.

Your safety matters. If you contact us with a concern about your data, we’ll respond promptly and clearly. If you ever wish to update, correct, or delete your information, you can request this at any time and we’ll handle it quickly and respectfully.

We are committed to responsible, ethical business practices. We keep our systems updated, use secure tools, and regularly review our processes to ensure your information stays protected.

Wholesale Inquiries

Bear and Bee welcomes wholesale partnerships with shops and stockists who appreciate thoughtful, handmade design. All items are crafted in small batches, with care and consistency, and we’re always happy to discuss how our work can complement your store.

If you’re interested in stocking Bear and Bee products, please get in touch with details about your business, the items you’re considering, and your estimated order quantities. We’ll reply within 1–2 working days with pricing, minimum order information, lead times, and any customisation options available for wholesale orders.

Because everything is handmade, production times may vary depending on order size and season. We’ll always give you a clear timeframe before confirming your order. Payment for your first wholesale order is required prior to dispatch. For all future orders, payment is due within 28 days of delivery. Delivery options, packaging details, and any additional terms will be provided during the enquiry process.

We love working with independent shops, curated gift stores, and creative retailers across the UK, and we aim to build long‑term, friendly partnerships based on trust, quality, and good communication.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments